Frequently Asked Questions

A make good clause sets out what you're required to do when your lease ends. Usually that means removing your fitout, repairing damage and returning the space to its original condition. Every lease is different—read yours carefully.

Make good is planned work at the end of a lease—restoring the space as required by your agreement. Make safe is urgent work after an incident—fire, flood, impact damage. It's about eliminating hazards and securing the site quickly.

Removing tenant-installed partitions, signage and fixtures. Patching and painting walls. Reinstating ceilings and floors. Disconnecting and certifying electrical, data and mechanical services. For warehouses, it often includes racking removal and concrete floor repairs.

A make good is the process of returning a commercial space to its original or agreed condition at lease end. Most commercial leases have a make good clause. It's triggered when you vacate—whether at lease end, early termination or break clause.

The tenant. In almost all commercial leases, you're responsible for the work and the cost. Check your lease to understand exactly what's required.

The landlord can complete the work and bill you—usually at a premium. You may lose part or all of your bond. In some cases, they'll pursue legal action. Better to deal with it yourself.

It depends on size and scope. Office make goods typically run $100–$200 per square metre. Industrial spaces are often less. We quote after a site inspection—fixed price, no surprises.

The tenant. In almost all commercial leases, you cover the cost.

Yes. Some landlords will accept a cash settlement instead of physical works—especially if they're planning to refurbish anyway. Others may agree to a reduced scope. We can help you work through the options.

Plan early. Get a clear scope agreed with your landlord before work starts. Negotiate what actually needs reinstating. And get it done right the first time—rework is expensive.

No. We don't compete on price. We provide fair, fixed-price quotes based on quality work, licensed trades and proper project management.

An estimate is a rough guess that can change. A quote is a fixed price for a defined scope. We provide fixed-price quotes. Once we agree on the scope, the price is locked.

Small office strip-out: 1–2 weeks. Large warehouse restoration: 4–8 weeks. It depends on size, complexity and coordination with the landlord.

At least 3–6 months before your lease ends. That gives you time for inspections, scope agreement, quotes and scheduling without rushing.

1. Free consultation—we review your lease and inspect the site. 2. Detailed quote—fixed price, no surprises. 3. Scope agreement—we finalise requirements with you and the landlord. 4. Execution—we complete the work to the agreed standard. 5. Documentation and handover—full records, final inspection coordinated.

Within 24 hours on business days. For urgent make safe situations, often the same day.

Helpful, but not essential. We can coordinate access with your building manager. Having someone who knows the site available helps us understand your requirements.

Yes—during business hours. We secure sites after fire, flood or impact damage. We eliminate hazards and make the property safe. We don't offer 24/7 emergency call-outs.

Commercial and industrial properties across Melbourne. Offices, retail, warehouses, factories, mixed-use buildings. Small office suites to large distribution centres.

Melbourne and surrounding areas. CBD, inner suburbs, outer growth corridors, industrial precincts.

An end of lease make good can include strip out, removal of tenant fixtures, patching, plastering, painting, flooring reinstatement, ceiling repairs, warehouse floor restoration, line marking, waste removal and other works needed to return the premises to the agreed handover condition.

Yes. We can review the lease make good requirements, site condition and property manager notes to help define the practical scope. The final scope depends on the lease, the condition of the tenancy and the level of reinstatement requested for handover.

Yes. Most make good projects involve several trades. We coordinate the order of works so strip out, repairs, painting, flooring, ceiling works and other trade items are handled as one project rather than as disconnected jobs.

Yes. If you already have a preferred painter, electrician or other trade, we can coordinate with them and handle the remaining make good scope. The aim is to keep the programme practical, clear and ready for handover.

Helpful information includes the site address, lease end date, floor area, access rules, photos, walkthrough videos, lease notes and any property manager comments. We can then advise whether a site inspection is needed before confirming the quote.

Yes, when required. Often necessary in occupied buildings or retail environments. We'll discuss scheduling during the quoting process.

An office strip out is the removal of tenant-installed office fitout so the tenancy can be repaired, reinstated or handed back. It can include partitions, meeting rooms, workstations, joinery, floor finishes, ceiling changes, signage and redundant fixtures.

Office strip out and office defit are often used for the removal stage. Make good is broader. It can include the strip out plus patching, painting, flooring reinstatement, ceiling repairs, service certification and final handover preparation.

A typical office strip out includes removing plasterboard or glazed partitions, built-in joinery, cupboards, counters, shelving, selected loose items, signage, floor finishes, adhesives and nominated ceiling alterations. The final scope comes from the lease, landlord notes and site inspection.

Small office strip outs can take a few days. Larger tenancies, multi-level sites, heavy flooring removal, after-hours restrictions or tight lift access can push the programme to one or more weeks. We confirm timing after the walk through and access review.

Cost is driven by floor area, the amount of fitout being removed, flooring and adhesive removal, services make safe requirements, lift and loading dock access, waste volume, after-hours work and the repairs needed for handover.

Yes. We can coordinate lift bookings, loading dock windows, induction rules, noise controls, security access and after-hours works where the building permits it. These items are planned before works start.

Remove personal items, confidential documents, computers, business equipment, retained furniture and anything your team wants to keep. Send through the lease make good clause, landlord notes, floor plans and access requirements before the site visit if you have them.

We check the tenancy against the agreed scope and prepare it for the next stage. That may include strip out, patching, painting, flooring, ceiling repairs, rubbish removal, photos, certificates and handover records where required.

Remediation is rectifying defects or damage—structural issues, water ingress, concrete spalling and cracking. It's needed when the problem affects the building's safety, integrity or compliance.

If your building has combustible cladding, it may not meet current fire safety standards. We can assess the situation and advise on removal and replacement with compliant materials.

Yes. We find the source, repair the damage and restore affected areas. Water damage left untreated leads to bigger problems.

No. We only work on commercial and industrial roofs: warehouses, factories, offices, retail and other commercial buildings.

Roof leak repairs, metal roof replacement and restoration, box gutters and roof drainage, polycarbonate roofing and skylights, storm damage make safe, and scheduled roof inspections and maintenance. All of it can sit in the same quote as your make good.

We'll have someone on site within one business day of your call. Tell us what's happening when you get in touch so we can bring what's needed to stop the water.

Often. Plenty of leases ask for the roof, gutters and skylights to be watertight at handover. We'll check the roof against your lease and include any roofing in the same make good quote.

Probably not. Most metal roofs need a few sheets, a gutter or new flashings, and a tired but sound roof can often be restored and coated. If yours is genuinely finished, we'll show you why with photos.

We'll flag suspect sheets at inspection and organise licensed removal. The old sheets come off safely, you get a clearance certificate, and then the new metal roof goes on.

That depends on your policy. On commercial claims your insurer will usually send a loss adjuster, who still needs a contractor's report and quote to approve the repair. We provide photos, a written report and an itemised scope.

Yes. We can inspect your roofs on a schedule, usually twice a year, clear the gutters and sumps, fix small problems on the spot and send a photo report after every visit.

Yes. Most roof work happens up top while you carry on below. We plan access, staging and any internal protection around your operations.

Yes. Fully licensed, with public liability and workers' compensation coverage. Certificates of currency available on request.

Before and after photos, compliance certificates, electrical and fire safety test reports, waste disposal receipts and a final handover checklist. Everything you need for a well-documented handover.

Yes. Free site inspection, lease review and detailed fixed-price quote. No obligation.

Your lease agreement (especially the make good clause), property address, approximate floor area and any landlord requirements. If you don't have everything, we'll work with what you have and clarify the rest on site.

We don't have a public phone number or office. Contact us via email at info@makegood.melbourne. We respond during business hours.

Agree on a clear scope in writing before work starts. If questions come up, our documentation—photos, certificates and records—shows the work was completed to standard.

Holdover rent. Often significantly higher than standard rent. Landlords may also claim damages. We schedule carefully and build in contingency to finish on time.

You can, but landlords usually need licensed trades for electrical, plumbing and fire safety work. You'll also need proper documentation and compliance certificates. Poor workmanship can add extra cost at handover.

No. That's the landlord's decision. Our job is to complete the work to the required standard and provide documentation that supports a successful handover.