Our Make Good Process
From First Contact to Final Handover
Our proven 6-step process ensures your end-of-lease make good is completed professionally, on time, and without stress.
Note: This process applies to end-of-lease make good projects. For simpler works (cleaning, minor repairs) or specialist services (structural remediation, cladding), we offer a streamlined approach tailored to your specific needs. Get in touch to discuss.
Your Make Good Journey
6 simple steps from consultation to handover
Free Consultation
We review your lease, inspect your premises, and discuss your specific requirements. No obligation, completely free.
Detailed Quote
You receive a comprehensive, itemised quote with no hidden fees. You'll know exactly what's included and what it costs.
Scope Agreement
We work with you and your landlord to finalise the scope. We can attend meetings and handle coordination on your behalf.
Scheduled Works
Our licensed team completes all make good works. We coordinate all trades and manage the entire project.
Quality Inspection
We conduct a thorough internal inspection before landlord handover. Any defects are rectified immediately.
Handover & Sign-off
We coordinate the final landlord inspection and ensure everything is approved. Our documentation supports a successful handover.
Why Our Process Works
What makes working with us different
Single Point of Contact
One dedicated project manager handles everything. No chasing multiple contractors or coordinating trades yourself.
Transparent Pricing
Fixed quotes with itemised breakdowns. No hidden fees, no surprises. What we quote is what you pay.
Professional Handover
We don't consider the job done until your landlord signs off. Our approach supports a successful handover.
Clear Communication
Regular progress updates at every stage. You'll always know what's happening with your project.
What You'll Receive
Complete documentation for a smooth handover
Before Works
- Detailed scope of works
- Fixed price quote
- Project timeline
- Condition photography
After Works
- Completion photographs
- Compliance certificates
- Test reports (electrical, fire, mechanical)
- Waste disposal receipts
- Handover documentation
- Final inspection checklist
Why Make Good Projects Go Wrong — And How We Prevent It
Make good disputes, delays and cost blowouts usually come from poor scope definition and trade coordination. Our process is designed to eliminate those risks.
The Problem
- Unclear make good obligations causing disputes
- Unexpected costs at lease end
- Tight deadlines with no reliable contractor
- Poor workmanship leading to rejected handovers
- Multiple trades to coordinate and manage
- Risk of losing your security deposit
Our Solution
- Clear scope documentation before work begins
- Fixed-price quotes with no hidden surprises
- Reliable scheduling with guaranteed completion
- Quality workmanship that passes inspection
- Single point of contact for all trades
- Full bond protection with compliance documentation
Got a project coming up?
We do makegoods all day, every day.
Let's talk scope.
Share the details and we'll come back to you with how we can help.